Troubleshooting Installation

Maximum Upload Limit

Do have a problem with the upload? Please be sure maximum post size and maximum upload file size are higher than 10MB. Contact with your web server provider if you need help to raise this limit.

Uploading The Wrong File

If you get “no valid plugins were found” error, be sure you are uploading the correct file. The plugin file name is “

Try To Upload With FTP

If you are still facing a problem with the upload, try to upload plugin by using FTP. Watch this tutorial to learn more about how to upload a plugin with FTP.

Get Support

Are you still having problems with uploading YellowPencil? Please create a ticket through our support desk. We’d like to assist you.

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